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What is it with customer service?
I realize customer service is not easy. You can’t make everyone happy. You can barely make anyone happy.
But what is it lately with the dead silence on the other end of the conversation?
I emailed a rescue a week or so ago. I had reason to believe they were actively looking for help on a task that I could assist with. They had an email address listed on their contact page. Silly me for thinking they check it, I guess, although I know they are active online in various ways, so I know they are technologically inclined.
I could call, I suppose, but I’m not so frantically eager to volunteer with this particular rescue that I feel the need to chase them down in six different contact mediums to be sure they know I’m interested. Ok, that was a little overdramatic, but it’s essentially true.
Somewhat related, I finally figured out the artist of a print I received several years ago as a gift. I love the print and have wondered for a long time if I could get one in a similar style to match, but the artist’s signature is not decipherable. Finally figured it out, and much to my delight found more prints, one or two of which I was seriously considering. I even had a print in my cart and was all set to check out, and then they displayed their shipping prices.
They wanted to charge me nearly $10 to ship a poster. $10! I recently received a poster from elsewhere that cost $3 or so to ship. Poster sites only charge $5, and you know they have profit built in. Good grief. $10 is such blatant price gouging that I lost all interest in buying the print.
And as an update to the advertising posts: I have not heard back from the last company with the post-our-post pitch. My last comments/concerns appear to have disappeared down a great, black hole. Way to reassure a concerned customer that you really do care!
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Comments
I’m over my fit of pique with the rescue, and I’ll give them a call this weekend. Things happen, and sometimes they happen really quickly.
I’m sure I’ll get over the $10 shipping eventually, too; since my other option is to ship from Europe (which will be more than $10…), I’ll have to suck it up.
And for the other—the company is ThinLine. They’ve certainly left an impression on me, but probably not one they wanted to. Oh well. It’s done, the exchange is filed away, and it’ll be something for me to consider in the future when buying products—but no more harping on it here (I promise!).
On Aug 13, 2008, greyhorsematters said:
Makes you wonder about the rescue, how legitimate is it right? Any rescue should be happy to have volunteers or at least reply to you in a timely fashion.
I agree that $10 is a lot to ship a poster, guess you’ll have to check out other sites.
What do you mean you’re not reassured by the antics of the advertising company. That’s the way most companies work, don’t they? The customer always comes first.